Terms & Conditions

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CREDIT CARD SECURITY

We would like to reassure you that this site is secure. Feel free to email us if you have any concerns regarding the security of this site.

YOUR PRIVACY

Memory Mattress Spain SL will only collect information from you necessary to process your order and help us provide you with the best possible service.

We will not collect information from you that is not relevant to your order. We will never sell any information gathered from you on to any data base company or marketing house.

Memory Mattress Spain SL complies with all relevant legislation relating to customers data protection. You will be given the choice to refuse any marketing material either via email or through the post in the future.

The information that we will collect from you will include :-

Your name
Your Address / Delivery Address
Telephone Number
Email address
Credit / Debit card details

If you have any questions about our privacy policy please email us

PRICES

All the prices for our products include IVA ( currently 16% ). We reserve the right to alter prices without prior notice. Prices for products delivered externally to Mainland Spain & the Balearics, will be subject to individual pricing to account for currency fluctuations, local taxation implications and delivery costs. For a quotation email us

DELIVERY

Delivery is FREE on all orders over € 300.00. Mattresses and associated products can be delivered to all of Mainland Spain and the Balearic Islands. Delivery to other destinations outside of Spain will be subject to additional charges (see above).

Goods will not be left at any unattended premises/addresses.

Goods must be signed for at the specified delivery address and cannot be left with unauthorised third parties without prior arrangement.

In the case of unsuccessful delivery the goods will be returned to the nearest depot and a card left to arrange with the carrier a convenient date.

After two unsuccessful delivery attempts the onus and expense to collect the goods will be upon the customer. If they are not collected the goods will be returned to us and we will then have to make a charge for a second delivery.

If you no longer require the item we will refund you less the original delivery cost that we paid to send the item to you. This cost will vary as delivery costs are dependent on the size and weight of the goods.

MISSING GOODS AND GOODS DAMAGED IN TRANSIT

Any claim must be notified to Memory Mattress Spain within 24 hours from receipt of goods. After this period all claims will become void.

Upon Memory Mattress Spain receiving confirmation from the courier that the goods are missing or lost, we will dispatch replacement items.

CANCELLATIONS

Only cancellations received before the goods are dispatched will be accepted. A 10% administration charge will be applied to your refund.

ACCURACY OF INFORMATION

The information that we have provided on this website is given to you in good faith based on product information supplied to us by the manufacturers of the products we sell and is for interest and information only. It is subject to change without notice. Memory Mattress Spain is not responsible for any inaccuracies and makes no guarantees as to its accuracy.

All the information on the site is given in good faith and cannot be relied on or constitute any form of medical advice or recommendation. We cannot guarantee that your purchase will be suitable for the purpose that you intend to use it for and whether you as an individual find it suitable for your requirements.

You should not assume that any aspect of this site is an offer to enter into a contractual relationship.

GUARANTEES

Quality

All our products carry a 5 year manufacturing warranties against defects and faulty workmanship.

These guarantees are in addition to the relevant legislation governing sale of goods and do not affect your statutory rights. All guarantees are protection against manufacturing faults.

Price

If you find the same product manufactured to the same specification within 21 days of purchasing from us at a lower price elsewhere (Mainland Spain & Balearics only) we will refund twice the difference.

RETURNS

All items can be returned within 15 days providing they are unused, for a full refund. Vacuum packed products can be returned once they have been removed from their original packaging, but this will incur a carriage fee of €70 per item.

Memory Mattress Spain cannot accept returns of foam which has been cut to your requirements i.e.; special order mattresses made to your size, unless we have supplied you with the incorrect size. Please ensure that you have ordered the exact size for you requirements.

COMPLAINTS

Although we are sure that you will be delighted with your purchase should you have any complaints at all then please contact us: customerservice@memorymattressspain.com